Hello world and welcome to FUCKSAMSUNG.CA!

*PLEASE FORGIVE THE FORMAT AS THIS IS MY FIRST BLOG. I WILL DO MY BEST TO FIX IT ASAP!*

Please feel free to listen as I recap the awful experience I had with Samsung back in 2013 which has led me to the creation of this Blog. I will do my very best to keep this short and sweet. It was the night of Wednesday December 25th 2013. I had bought a 65″ Samsung Flat Panel LCD TV from Bestbuy online during that Christmas nights early black Friday deals. Within the first warrantee year, the television failed 4 times! After the 3rd service in October of 2014, it was determined that it would require another repair which was established within the initial 12-month period. However sadly, I had just started a new position in manufacturing and my employer was very stringent on any absenteeism or late arrivals during that 90-day probationary period. Needless to say, I explained to the customer service rep with Samsung that I would be unable to provide the required 8-hour window that fell within the daily timetable of 8-4pm (Mon-Fri) to which case she said that it would not be a problem and that she would write detailed notes on my file and that once my probation was over, that I should call back in to schedule the repair. We are now into January just over 13 months after purchase so I naturally called in to make repair arrangements. Long story short, I was blatantly told that my warrantee had expired, there were no notes applied as I was promised and that I should have bought extended warrantee. I explained the detailed experiences I was having with that TV and my words fell on to deaf ears as they kept insisting that I should have bought extended warrantee completely discrediting the fact that I was sold a lemon that had already been repaired three times within the 1st initial year. I spent days trying to find a valid phone number to get in touch with higher level management regarding my problems and unfortunately, I was unsuccessful. It was then when I decided simply no more Samsung TV’s and gave up on trying to repair it. “Side note, Bestbuy also gave zero F’s as usual. Stay tuned for another post about an awful Bestbuy experience I also dealt with way back when!” Now, randomly I would say about 6-9 month later, call it September, I was greeted with an email in my inbox from Samsung looking to ensure that according to their records, that I had a few dealings with the Samsung team over the last year, and they were reaching out to ensure that everything was resolved to my liking? And guess what? They also provided a toll-free number to use if I needed to call in for additional support which naturally I did. The first CSR I spoke with was a lovely woman who genuinely seemed empathetic for my situation. However, after our lengthily conversation, I understood when she said that there was literally nothing she could do for me within her authority and that she would transfer me higher up to her manager. After a delay, I was transferred to John, her manager. At this point, even though I had spoken with the previous rep for almost an hour, he made me go over the entire situation once again so that he had all of the information needed in order to provide me with the appropriate solution or so he said. At this point, I had now spent over 2 hours re-explaining what has transpired over the last year regarding this dud of a TV when finally, after a lengthily hold, John came back to the line and explained that there was nothing that he would be able to do for me. Appalled, I had asked for details as to why he was choosing not to help me? And he simply explained that even though I had grounds for support, that if he decided to help me by offering some kind of goodwill gesture, that he would be setting a negative precedence with his team. And that if people call in and complain enough, regardless of warrantee timeframes, that those kinds of customers will be able to get support when they have already exceeded their commitments and that was something he was not willing to do. It was at that point when I told him, “word for word”, that you just made an enemy of me today. No sir, your hands are NOT tied. Even though I have dealt with this piece of shit lemon TV for over a year, I lost work, I lost money, it cost me stress, and on top of all of that, it was you guys that reached back out to ensure that I was taken care of. And after calling in and wasting even more hours during this conversation that you simply are choosing NOT to help me when you very well COULD means that your hands are NOT tied and that you simply do NOT wish to ensure that I am a happy customer. I then gave him a brief history on the type of guy I am and my work history. In short, I am a very tech savvy and highly educated individual who many people within my network reach out to for advice. And that I also have an abundance of retail sales experience. And could you believe it, I WAS always PRO Samsung. I had always recommended their products from cordless phones to appliances. But now those days are done. And that moving forward, not only will I NEVER purchase another Samsung product again, but I will make it my life’s mission to ensure that anyone that asks, or is willing to listen knows what type of crap your selling and how your company takes care of their customers. And that is that. As this is my very first Blog, please bear with me. I am going to post 2 additional nightmare stories 1 more involving Samsung and another one involving Bestbuy as previously promised. I appreciate you all for taking the time to read this and I hope you decide to follow our social media accounts, post nightmare stories of your own and to share our pages to your personal networks in hopes of achieving this mission. Yours truly, Frank with FUCKSAMSUNG.CA